Política de envío

In the USA, half the time it goes out same business day, half the time it takes 1 extra business day. If you don't get an email about a label being printed within 1 biz day, please text us, as there may be a stock issue or address issue. Text 703-829-9411

We have two shipping warehouses. One in Louisville Kentucky and one in Vegas.  Our average delivery time is 2.9 business days. But that is an AVERAGE. Sometimes it is 1 day, sometimes it is 6 and further from these locations will be above the average. So a Tuesday at 10am EST order should arrive on Friday 80% of the time (rural areas are slower), But a Friday at 1pm EST may ship out on Monday and arrive on Thursday, as that is 3 business days (that is BEST case scenario, longer if further from warehouses and rural).

Also 10% of the time the shippers miss the initial scan so it looks like we are lying and didn't really ship it. This happens, we hate it, but a day or 2 days later it eventually scans.

Damages: If a product leaks, we will refund 1.5x the issue. (up to $50). However dents are to be expected and we don't reship for dents (unless you are a reseller). 

Lost Shipments: In the USA & Canada we will reship at no charge. For international orders, those will get lost 10-20% of the time. International shipping is a big pain for us, and we may stop offering this. We do not refund shipping on International orders. Shipping is at your own risk. You can use a mail forwarding service if you wish.

Need faster? Consider Amazon. We have some of our products on there for 10% more, but sometimes they can delivery it overnight for "free".

Large orders over 25 pounds are slower to ship. Shipments to PO. Boxes may be even slower. We don't ship on weekends (but we may print the label). 

In the EU, we ship from the EU, which is 2 weeks faster than from the USA to EU but it is NOT very reliable and there is only one shipping speed. Please order with time. Usually it can ship within 1 to 3 business days and take 2 to 5 business days to arrive.

The #1 delay for shipments in the EU is a wrong or long address (over 35 characters). We won't see this error for a week. Addresses can NOT be changed mid order.

Billing Terms of Service.

We will charge your credit card or Paypal. We do not accept checks or bank wires unless the amount exceeds $10,000

If you are on as subscription (US & Canada only), the system will store your credit card information. You can cancel at any time via KetoneAid.com/subscribe

We reserve the right to charge for taxes where applicable. International orders may be expected to pay taxes on their end.